"A smart man makes a mistake, learns from it, and never makes that mistake again"– Roy H. Williams (1958-), U.S. author and marketing expert.
Think back to the last mistake that you made at work. Even if it were a minor one, like spilling coffee on a document seconds before you were due to present it. You would likely have felt a rush of panic and then had the inconvenience of fixing your mistake. No one is immune to making mistakes – we are human, after all! But if we apologize and carry on as before, we're in danger of repeating the same errors. When we don't learn from our mistakes, we inflict unnecessary stress on ourselves and others and risk losing people's confidence and trust in us. In this blog, we look at how to ensure that we take those lessons on board and then use what we learn.
How to Stop Repeating Mistakes
Here are 5 steps to help you to learn from your mistakes and to put what you discover into practice.
Note: "Making a mistake" is not the same as "failing." A failure results from the wrong action, whereas a mistake usually is an improper action. So, when you make a mistake, you can learn from it and fix it, whereas you can only learn from a failure.
1. Own Your Mistakes
You can't learn anything from a mistake until you admit that you've made it. So, please take a deep breath, accept your mistake, and then take ownership. Inform those who need to know, apologize, and tell them you're working on a solution.
Saying "sorry" takes courage, but it's far better to come clean than to hide your error or, worse, to blame others for it. In the long run, people will remember your courage and integrity long after they've forgotten the original mistake. If they hear of it from another source, your reputation will suffer, and you may not get another opportunity to learn.
2. Reframe the Error
How you view your mistakes determines how you react to them and what you do next.
Chances are, you'll view your error in a purely negative light for as long as an initial shock and discomfort about it persist. But, if you can reframe your mistake as an opportunity to learn, you will motivate yourself to become more knowledgeable and resilient.
When you've acknowledged your mistake, think about what you could do to prevent it from happening again. For example, if you didn't follow a process properly, consider introducing a more robust checklist or a more straightforward process of documentation. Stop beating yourself up, pause for a moment to reflect, and start thinking about how you can gain from the situation.
Tip: Your mindset plays a significant role in how you view your mistakes and react to them. If you have a "growth" mindset, you will likely see mistakes as an opportunity to improve instead as something you are doomed to repeat. This is because your perspective is "fixed" on the belief that you can't improve.
Note: A learning opportunity is not the same as an excuse for careless behavior!
Instead, admitting to your mistakes and showing that you have learned from them can help others to understand that making mistakes is OK. That is, as long as you act intelligently, in good faith, and keep your risk-taking within agreed boundaries. Model this approach to encourage your people to take responsible risks and to be more creative.
3. Analyze Your Mistake
Next, you need to analyze your mistake honestly and objectively. Ask yourself the following questions:
What was I trying to do?
What went wrong?
When did it go wrong?
Why did it go wrong?
We can utilize a technique that is a straightforward yet powerful tool for identifying the causes of simple or moderately complex problems. To use it, start with the error and keep asking "Why?" until you get to the root cause.
A more in-depth tool, such as Causal Factor Charting, may be more appropriate for complex or critical issues.
Conducting this "postmortem" should reveal what led to the mistake and highlight what needs to change to avoid a repeat.
4. Put Lessons Learned Into Practice
The danger at this stage is that work pressures force you back to your routine tasks and habitual behaviors. The lessons you identified in Step 3 could languish, unfulfilled, as mere good intentions. In other words, learning lessons is one thing, but putting them into practice is quite another!
Chances are, acting on what you've learned will require the discipline and motivation to change your habits. Doing so will help you avoid self-sabotage in the future and allow you to reap the rewards and benefits of implementing better work practices. Here, you need to identify the skills, knowledge, resources, or tools that will keep you from repeating the error. Do so with care, though, because "quick fixes" will likely lead to further mistakes. Any actions you take to implement your learning need to be enduring and something you can commit to.
If your mistake was a minor or a personal one, personal goals and action plans will lay the groundwork for implementing the lessons you've learned. They can give you a timescale to work to and a list of the tasks that you'll need to complete. The specific tools that you use from there on will depend on the particular lessons that you need to put into practice. For example, if you learned that a mistake occurred because of your forgetfulness, aides-mémoire or greater attention to detail could help.
If you found that your organizational skills were below par, digital planners and spreadsheets would be helpful. Or, if you discovered that an error occurred because of a cross-cultural misunderstanding, your communication skills might need a polish.
If the mistake was more organizational than personal, you might need to implement your learning in a more far-reaching way. For example, writing more precise procedures could help ensure that more gets done without mistakes.
And, if you learned that your new product wasn't distinctive enough to be successful, you may need to revisit your whole strategy.
Tip 1: Learning from mistakes, and putting that learning into practice, involves change. If that change impacts other people, the ADKAR Change Management Model could help you to get them "on board" – and to keep them there.
Tip 2: Don't be afraid to ask colleagues or your manager for help if you're unsure which tactic will most effectively prevent further mistakes. Involving other people is a great way to make them feel invested – and it can be imperative when mistakes are made at a team or organizational level. So, foster an environment where people feel comfortable about expressing their ideas.
5. Review Your Progress
You may have to try out several ways to put your learning into practice before you find one that successfully prevents you from repeating past errors.
A Plan-Do-Check-Act cycle is a great tool for pinpointing the most effective solutions. From there, monitor the efficacy of your chosen tactic by reviewing the number and nature of mistakes that do – or don't! – it still gets made. Asking someone to hold you accountable can help you to stay committed to your new course of action.
CDPS Key Points
To error is human, and we don't have to punish ourselves for our mistakes. They can be great opportunities to learn and to develop on a personal, as well as an organizational, level. We need to learn from them and put that learning into practice.
When you, or one of your team members, make a mistake:
Own up to it. Don't play the "blame game." This is detrimental in the long run, and you'll lose the learning potential.
Reframe your mistake as an opportunity to learn and develop.
Review what went wrong to understand and learn from your mistake.
Identify the skills, knowledge, resources, or tools that keep you from repeating the error.
Review your progress.